POWERSEARCH BASIC TECH SUPPORT

INSTALLATION FOR PC WITHOUT CD-ROM DRIVE- CLICK HERE

Record out of range

Fatal Error CX00005… when trying to search/download

Internal inconsistency error 

Cause: Listings were not downloaded correctly during last download.

Solution: Run Powersearch then click “System Maintenance” then click “Reindex Public Listings”.

Table is in use

Cause: Temporary files cannot be deleted.

Solution: Double-click “My Computer”, in address bar type “%temp%” and delete all the files there.

Make sure you are in the temp folder! This is a temporary solution so you need to do it regularly when the problem re-appears. Somehow the windows user account doesn’t have permission to delete those files.

Note: If you cannot see Address bar, click view, toolbars then tick Address Bar. If still cannot see, click view, toolbars then untick Lock The Toolbars.

Alternatively, go to Windows Start Icon> All Programs> Accessories> System Tools> Disk Cleanup

Make sure Temporary files check box is selected then click “OK” to clear files.

Dyna zip/unzip error

Cause: Possibly due to internet connection speed.

Solution: Make sure PC is connected to internet by opening up Internet Explorer and do a random search on any internet search engine website; then try download listing again.

Also, check and update to latest PowerSearch program version if need be. Try again.

Could not determine serial number

Could be a problem with firewall

            Disable firewall or

            Configure firewall to grant c:\hiwire\powersearch3\powsrch.exe full access.

Common firewalls:

Norton Internet Security

Trend Security

            Zone Alarm or Zone Lab

            Windows Security Alert

Or give us a call to check if the serial number is valid.

Cause: After installing, running Powersearch caused this error.

Solution: Right-click on Powersearch3 icon and click on “Run as Administrator”. This needs to be done once only. Then run Powersearch as usual.

If using Windows XP, go to C:\Hiwire, right click on it and select "properties", then unselect “read only” and apply to subfolders and files. If still cannot, could be because no administrator rights. Right click “run as administrator” then key in password.

In Windows XP Pro, the Administrator account is not listed on the login screen, unless it's the only account on the machine. You can still log into it, though ... by rebooting into 'Safe Mode'. Press F8 when Windows begins to boot, and you'll be given a list of boot options, one of which is 'Safe Mode'. Select that, and the 'Administrator' account will appear on the login screen.

From here it's easy. Once you've signed in as 'Administrator':

·         Right-click on My Computer

·         Click on Manage

·         Expand Local Users and Groups

·         Click on Groups

·         Double click on Administrators

·         Click on Add

·         Enter the account name on this PC that you want to assign administrative privileges to.

·         OK your way back out.

Now reboot your machine normally, and the account you selected should now have administrative access.

Foxpro support library not found

Cause: They probably copied from CDROM but some system dll files are not copied.

Solution: Ask him to install from CDROM instead of copying.

403 Forbidden

Cause: During download, Windows Vista denies access to Internet by other applications.

Solution: Right click on Powersearch3 icon and click “Run as administrator”.

Socket  Error #11004

Cause: DNS problem/ internet connection problem

Solution: Make sure the address you are trying to connect to is typed correctly.

- Click on “change internet access to dyna” under Configure Proxy Server in Download Listings window.
- If you are trying to connect with a domain name try with its IP number instead. (ping the domain name from command prompt to get its IP address.)
- Make sure your firewall, anti-virus or any other security program is not blocking the connection or port the program is using.

404 File Not Found

Cause: No internet access. Eg. Starhub cable modem did not pay subscription or terminated.

Starhub cable modem don’t pay also can go to yahoo.com and gov.sg sites.

Solution: Try access www.google.com

If no access- need to get internet working first.

For Windows Vista and using starhub connection, double click on Network Connections icon on bottom right screen. Then click on View Status. Next, click on Internet Protocol Ver 4. Click Properties. Change DNS server 203.116.1.78 (preferred) and 203.116.254.150 (alternate).

Download Fail Error 10060

Cause: Due to Internet connection or Firewall.
Solution: Change internet access to Dyna. If still cannot, need to add program to Firewall settings to allow access. Kindly call us if uncertain of configuration.

(Norton 2009 or 2010 and Norton Anti-Virus 2010) Run Command Fail 

Instructions for configuring Norton 2009 or 2010

·         Start Norton Internet Security/ Norton Anti-Virus

·         Click on Computer -> Settings

·         Under Exclusions/Low Risks

·         Click on Scan exclusions -> Configure

·         Click Add button under Scan Exclusions

·         Enter "c:\hiwire" then click "OK"

·         Place checkmark in checkbox for "Include subfolders" if not already checked off

·         Click Apply, OK

·         Click Add button under Auto-protect exclusions

·         Enter "c:\hiwire" then click "OK"

·         Place checkmark in checkbox for "Include subfolders" if not already checked off

·         Click Apply, OK

After this, go into Powersearch 3 and click and run "Update Program".

(For Windows Vista or 7 users, you would need to right click on the Powersearch 3 short-cut icon and "Run as Administrator" then select "Allow" for the first time only).

Additional reading: This sonar issue was reported as a big problem as seen here http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=80654

If Norton had quarantine/deleted our "download_powersearch" file:

·    Open Norton Internet Security

·    Click Quarantine

·    Select the "Download_PowerSearch file detected by Norton Sonar. Click More Details at the bottom right

·    Click Options at the bottom

·    Click Restore This File

·    IMPORTANT! First un-check "Exclude this risk from future scans" and then re-check it. This is to overcome an apparent bug in Sonar settings based on our testing. If you do not specifically un-check then re-check the option the file will not be excluded properly and will simply be detected again.

·    Click Yes

·    Wait for the process to complete

·    Close all Norton screens

Instructions for configuring Norton 360

1. Start Norton 360.

2. Click Settings.

3. Click Virus and Spyware Protection.

4. Click File Exclusions tab.

5. Under Which disks, folders, or files to exclude from risk scanning, click New.

6. Select the hiwire folder (default is c:\hiwire) and click OK.

7. Under Which disks, folders, or files to exclude from Auto-Protect scanning, click New.

8. Select the same folder that you excluded in line 6 and click OK.

9. Click Close.

Kaspersky Internet Security

(File Access Denied)

Cause: Could be due to Kaspersky Internet Security

Solution: Include listed files found under C:\hiwire directory to "Exclusions List" as shown in the picture.